Verified live-agent monitoring
Stop paying false-alarm fines. Cut response to 30 seconds.
AI plus bilingual live operators verify every event before police dispatch. Delivered across Canada, the USA and Mexico by Block Surveillance.
AI plus human intervention · Bilingual EN+FR operators · North American data residency
Without verified monitoring, your alarm is a phone call no one answers.
Toronto, Calgary, Edmonton and Vancouver police have moved to verified response only. A bare burglar alarm no longer triggers a dispatch. AI plus a live agent is the only route to police rolling - and the only way to eliminate the false-alarm fines that bleed dealers and customers alike.
Toronto false-alarm fine, per event
Vancouver, escalating per repeat
Calgary and Edmonton
Our verified events. Every time.
Skip the form. Save the brief.
See the verified-response playbook before you commit.
Fine-reduction math, dealer economics and the Block + TetherX delivery model for Canada, the USA and Mexico. PDF, in your inbox within one business day.
No sales call; your email stays with us. We route serious enquiries through accredited local TetherX installers.
Built for the Canadian security market
ULC-compliant station
CAN/ULC-S301 central station. Insurance discounts. AHJ-approved.
Bilingual EN+FR ops
24/7 English and French agents. French talk-down. Law 25 + Bill 96 ready.
North American data residency
Footage stays on the continent. PIPEDA, Law 25, BC PIPA handling. Canada-only region available.
-40 C rated
TetherBox + cameras spec'd for Prairies, Northern QC/ON, Yukon, NWT, Nunavut.
CSA-certified hardware
Canadian Standards Association marked. No CBSA, electrical inspector or insurer pushback.
Insurance-approved
Verified monitoring qualifies for Intact, Aviva, Co-operators, Wawanesa, Desjardins discounts.
Under 30s to eyes-on
AI detection to live agent on camera. Talk-down within 60s. Police verified-evidence handover.
Remote-site ready
4G/5G failover on Rogers, Bell, Telus. Starlink option. Store-and-forward offline.
A video-first, AI-driven platform with live agent monitoring.
TetherX runs across North America in partnership with Block Surveillance, giving security dealers an event-driven monitoring stack built for modern central stations - and the recurring revenue to go with it. End customers get verified police response, insurance-grade evidence and North American data residency without the overhead of running their own SOC.
Stop Selling Cameras. Start Selling Intervention.
Most dealers sell equipment. The leaders sell outcomes:
- Live agent monitoring, 24/7 - not just notifications
- AI-verified events that cut false alarms to near zero
- Real-time bilingual audio deterrence to stop incidents as they happen
- Verified reporting and law enforcement escalation under verified-response policies
You focus on sales and installations. We power the intelligence behind them.
Built to Drive RMR Growth
The dealer economics:
- Every install becomes a recurring monitoring contract
- Compete with national providers on equal footing
- Hybrid cloud or on-premise storage - your choice
- Insurance-discount eligibility closes deals 3x faster
- Zero false-alarm fines means zero customer churn after the first month
Your clients don't want footage after a loss. They want incidents stopped before one.
Enterprise capability. Zero infrastructure overhead.
Block Surveillance handles what you'd otherwise have to build.
ULC-compliant central station
CAN/ULC-S301 listed, fully staffed 24/7. Insurance discount eligible.
AI plus bilingual verification
Every event reviewed by a live English+French agent before any dispatch.
Rapid intervention + ASAP-to-PSAP
Verified-response dispatch through automated PSAP integration cuts minutes off police roll.
One site to multi-province
Same console for a one-site dealer enquiry as a national portfolio rollout.
Evidence chain-of-custody
Integrated hardware, analytics and SHA-1 tamper-evident export. Canada Evidence Act ready.
North American data residency
Footage stays on the continent. Canada-only region available for federal and provincial procurement.
No SOC to build. No overnight staff to hire. No false-alarm liability.
How It Works
From the moment something moves, to verified police dispatch - in under a minute.
Detect
AI-powered cameras spot potential threats the instant they appear - people, vehicles, audio anomalies.
Verify
Trained agents analyse each alert against your site's standard operating procedures, ruling out false alarms.
Intervene
Agents engage intruders with bilingual two-way audio to deter them on the spot, before any loss occurs.
Escalate
Verified-response police dispatch or on-site guards roll with evidence ready to hand over.
Traditional alarm vs verified-response intervention.
Side-by-side: where a bare burglar alarm dead-ends, the AI-plus-live-agent stack converts each event into a verified police dispatch with insurance-grade evidence attached.
That difference wins contracts and qualifies your customers for insurance discounts.
Win larger commercial accounts.
Target markets where proactive monitoring closes contracts the alarm-only model cannot.
Construction + highways
Active sites, equipment yards, highway works. Verified intervention without a guard on shift.
Logistics + intermodal
Loading yards, ports, container terminals. ANPR-linked, audit-trail rated for cargo claims.
Automotive dealerships
Lot perimeters, key safes, after-hours forecourts. Talk-down stops car-key fishing in seconds.
Cannabis retail + production
Health Canada licence holders. Seed-to-sale audit, vault camera coverage, ULC compliance.
Liquor retail
LCBO, AGLC, SAQ, BCLDB. Loss-prevention SOPs and after-hours verified response.
Indigenous community infrastructure
ISC-funded sites. PIPEDA-handled video, Canadian data residency, FNDF-compatible procurement.
Industrial + energy
Plants, substations, water treatment. Perimeter intrusion verified before dispatch.
Mining, oil + gas remote sites
Starlink + 4G failover. -40 C rated. Store-and-forward when the link drops.
Multi-location retail + franchise
One console, one billing relationship, one verified-response SLA across the portfolio.
Change the sales conversation: from passive recording to proactive deterrence.
Vs the entrenched North American monitoring providers.
ADT Canada, Stealth Monitoring, Sonitrol and Securitas all sell a vertically-integrated stack. We sell open infrastructure plus a co-branded SOC.
ADT Canada / Stealth / Sonitrol / Securitas
- Closed proprietary platforms - locked to one vendor
- Per-camera-per-month pricing that compounds
- English-only for non-Quebec dealers
- Cross-border data flow (USA)
- Dealer is reseller only - no co-branded SOC
- No open API for ANPR, access, alarm integration
TetherX + Block Surveillance
- Open platform - work with any IP camera, any access controller
- Annual subscription by channel count (from £80/site/year) + optional per-camera services
- Bilingual English + French operators 24/7
- North American data residency - PIPEDA, Law 25, BC PIPA handling
- White-label dealer programme - your brand on the customer portal
- Full open API - ANPR, access control, alarm panels, BI
Take a Private Tour of the Monitoring Centre
See live operators verifying events in real time. Watch a talk-down intervention. Walk through a verified-response dispatch.
The fastest way to know whether this is the platform you want to sell or buy.
Questions Canadian buyers and dealers ask first
Yes. Toronto, Calgary, Edmonton and Vancouver moved to verified response only - police no longer dispatch on a bare alarm. Because every event is reviewed by a live agent against your site's standard operating procedures, our dispatches qualify as verified events and receive police response under the local verified-response programmes.
Footage is stored in North American data centres - video, metadata and audit logs stay on the continent rather than being shipped overseas. Data is encrypted in transit and at rest, with PIPEDA, Quebec Law 25 and BC PIPA handling protocols applied.
For customers who specifically require Canada-only storage (federal government, healthcare, certain provincial procurement), a Canadian-only region is available on request.
Yes. Live agents cover English and French 24/7, including French-language talk-down audio. Quebec sites get full Charter of French Language Act (Bill 96) and Law 25 compliant monitoring without contracting a separate Quebec provider.
Block Surveillance operates a CAN/ULC-S301 compliant central station. ULC certification triggers insurance premium discounts, satisfies AHJ and municipal procurement requirements, and is recognised by every major Canadian insurer (Intact, Aviva, Co-operators, Wawanesa, Desjardins, Northbridge).
Every event is verified by a live agent before any dispatch request, so false-alarm fines effectively go to zero.
Typical Canadian fines: Toronto $130, Calgary $75, Edmonton $100, Vancouver $176 (escalating). For a multi-site dealer, that is the single biggest hidden cost in traditional monitoring - and the one we eliminate.
The TetherBox range and recommended cameras are specified for continuous operation to -40 Celsius. The Prairies, Northern Ontario, Northern Quebec, Yukon, NWT and Nunavut are all in scope. Lower-rated kit fails in the first cold snap - we do not ship it.
Under 30 seconds from AI detection to a live operator viewing the camera. Talk-down audio typically begins 10 to 30 seconds after that. Police or guard dispatch follows immediately with verified evidence attached - the operator can hand a clip and an incident timeline to the responder.
Annual platform subscription priced by channel count (from £80/site/year), with optional per-camera services (cloud recording, AI analytics, monitoring) layered on per camera only where needed.
Dealer margin is healthy and the model is RMR-positive from camera one. Specific pricing is quoted via your channel rep - submit the form below to start that conversation.
Yes. Every clip carries a SHA-1 tamper-evident hash, a full audit log of access and a time-stamped export trail. This meets the Canada Evidence Act (s.31.1-31.8) admissibility standard for electronic records, and is accepted by insurers for subrogation claims.
The TetherBox supports 4G/5G failover on Rogers, Bell and Telus, plus Starlink for the most remote sites. If the link drops, video records locally and forwards when the link returns. No event is lost.
Still have questions? See the full TetherX FAQ or jump straight to the form below.
Talk to a North America Rep
Dealer enquiry, end-customer enquiry or SOC tour request - one form, 1 to 2 business days to response.
Ready to Scale in North America?
Increase RMR. Win higher-value accounts. Eliminate false-alarm fines. Stand out from low-margin installers.
Block Surveillance + TetherX. Canada-based reps.
Save your evaluation
Before you go - take the North America NDAA playbook.
The Canada + US procurement angle on NDAA Section 889, with the Block Surveillance + TetherX channel-only model. PDF, in your inbox within one business day.
No sales call; your email stays with us.