TETHERX FOR HOTELS & HOSPITALITY // LOBBY TO LOADING BAY, GROUP TO GM
Your brand reputation lives in the back corridor as much as the lobby.
Cloud CCTV, access control and alarms across every property - tuned for the three people who run hospitality. Group HQ sees the brand-reputation picture. The GM sees the property. The on-duty manager sees the lobby and the back corridor on a phone, with audio talk-down through the camera speaker.
Routed direct to a TetherX-accredited local installer who deploys on hospitality estates - no central sales call.
Accreditations across the TetherX installer network
TetherX partners hold the accreditations security-procurement buyers and insurers filter on. Coverage varies by partner.
Counts reflect partners currently in the TetherX directory holding each accreditation.
Group head office, GM and on-duty manager - each see only what they need.
One platform, three views. The CEO sees the brand-reputation roll-up. The GM sees the property KPIs and the GDPR audit. The night manager sees the lobby and the back corridor on a phone - with audio talk-down through the camera speaker for guest-area de-escalation before staff have to step in.
Group head office
Estate-wide map view across every property, incident-trend tracking, KPI roll-up. Watch the brand-reputation picture without flying to a site - and act on it before TripAdvisor does.
GM & property ops
Per-property dashboard tuned to that hotel. Camera health, key-card overlay, complaint and incident clip share, GDPR audit - all in a browser tab, no recorder visit.
On-duty manager
Lobby, corridor and back-of-house live view on a phone. Live audio talk-down through compatible camera speakers for after-hours guest challenges - de-escalate before security has to walk in.
The four things every hotel group keeps re-buying CCTV to solve.
From a boutique on a single high street to a 200-property international chain - hospitality buyers keep writing the same four problems on the brief. TetherX answers them on one platform.
Customer count, peak traffic & dwell patterns Coming soon
See how many guests and staff move through reception, the bar, the lifts and the breakfast room - by hour and by day. Spot the queue forming before the GM does. Use dwell heatmaps to lay out the lobby and the F&B floor.
Camera tampering & coverage alerts
Instant alert when a camera is blocked, covered, repositioned or knocked offline - the housekeeping trolley parked in front of the back-corridor lens, the cleaner who turned the camera to the wall. The blind spot tells you before the incident does.
Restricted-area access & key-card overlay
Set virtual zones on back-of-house, plant rooms, spa and pool areas. Get an alert when someone crosses them outside permitted hours - and see the key-card event that opened the door, on the same timeline as the camera.
Brand-reputation audit trail
Complaints, claims and TripAdvisor escalations resolved with the clip, not a he-said-she-said. Signed-link evidence to insurers, duty managers and group legal in seconds - audit log of every view and download.
Talk down the lobby incident before night security walks in
A raised voice in the lobby at 2am. A guest trying to walk through the staff door. A delivery driver in the wrong loading bay. The on-duty manager can issue a live audio challenge through the camera speaker without leaving the office - or wake security.
Live Audio Talk-Down + First-Responder Pre-Access
Operator-led audio challenge through compatible camera speakers de-escalates lobby and back-corridor incidents before staff intervene. When something escalates, a group admin can pre-designate first responders - police, fire, ambulance - to receive real-time camera access only when the admin activates it. Cameras stay private the rest of the time.
- Live, two-way audio through compatible camera speakers - lobby, corridors, loading bays
- Pre-authorised first-responder camera access, activated only on incident - never standing
- Highlight specific cameras for responders so they head straight to the incident
- Full audit log of every audio challenge and every responder session
A single hotel to a global chain - same platform.
Open hardware, signed-link evidence, AI that earns its alerts and regional storage across the markets a hospitality group actually operates in.
Every Property On One Map - Single Hotel To Global Chain
Group HQ, regional ops and individual GMs each get a dashboard scoped to the properties they manage. Map view, role-based access, native iOS / Android apps. Like running a Hilton-style portfolio from one screen - but open hardware and channel-installed.
- Per-property, per-region and per-role access scoping
- Native iOS / Android apps - duty managers see the live picture on the move
- Map view across every property, colour-coded by camera health and alarm state
- Brand-wide incident tracking for group ops and risk teams
Signed-Link Clip Share - Insurers, Police, Duty Managers
Signed, time-bounded clip links drop into the duty manager, claims handler or police inbox. Audit log records who viewed and downloaded what, when. Used daily for complaints, guest claims and post-incident reviews.
- Time-bounded, revocable signed links - no USB sticks, no chain-of-custody arguments
- GDPR audit log on every view, share and download
- Bookmark and redact workflows for sensitive footage
- Clip-builder timeline for compiling a complaint or insurance case file
AI That Cuts False Alarms In Lobbies And Back Corridors
On-device AI classifies people and vehicles - a person loitering at the staff entrance pings the duty contact, a fox in the back car park does not. Audio analytics catches glass-break and aggressive-tone events in guest areas.
- Person, vehicle and animal detection on every supported camera
- Audio analytics for glass-break, shouting and aggressive-tone events
- Camera tampering alerts - blocked, covered, repositioned or moved
- Custom alerts on restricted zones - plant rooms, spa, pool, back-of-house
Keep The Cameras Already Fitted In Every Property
TetherX is open by design. The TetherBox bridge connects to 1,000+ integrations and any ONVIF device, so the cameras already in every property keep working. No rip-and-replace, no capital write-off across a multi-property portfolio.
- Works with the cameras already fitted - 1,000+ integrations and ONVIF
- TetherBox bridge installs in 5 min per property
- Health monitoring per camera, per disk, per property
- Regional storage: UK, EU, US, Canada and AU - per-property choice
From a boutique to a national group
Loss prevention is part of it. Guest experience, GDPR, key-card audit and group risk are the rest.
Lobby & front-of-house
Live and recorded view across reception, lobby and bar areas. Pull a clip in seconds for a complaint, a claim or a no-show argument.
Peak-traffic & dwell Coming soon
Count guests through reception, the F&B floor and the lifts. Use dwell heatmaps to lay out the lobby and spot the queue before the GM does.
Key-card access overlay
Door-event overlay on the timeline - tie key-card events to the camera angle that watched the corridor. One click to resolve the "I never entered that room" dispute.
F&B, kitchen & deliveries
Back-of-house, kitchen line and loading-bay cameras with delivery-event tagging. Audit deliveries, food-safety events and supplier handovers.
Guest & staff safety
Lone-worker view for housekeeping, audio analytics for aggressive-tone events, panic-alarm integration tied to a camera angle.
After-hours custom alerts
Custom rules cut theft, vandalism and break-ins out of trading hours. Tie a virtual zone to a schedule - reception after midnight, the loading bay on a public holiday, the pool deck after close - and route the alert to the on-duty manager phone.
Slip-and-fall claim defence
Tamper-proof, time-stamped footage of the lobby, the bar, the pool deck and the spa - the #1 hospitality liability surface. Hand a signed clip to the insurer in minutes when a guest claims a wet-floor injury two months later.
WiFi drop survival
Cameras stay on a separate operations VLAN behind the TetherBox - never on the guest WiFi. If the guest Internet fails, recording carries on locally and the security desk still has a live view. Footage syncs back to cloud the moment the link returns.
GDPR, DPA & SARs
Central audit log of every view, share and download. Subject access requests answered in days, not weeks - your DPO has the standing answer.
Audio alert to talk-down, before the police call
Audio alert to talk-down, before the police call.
Boutique to estate-wide hotel group.
Hospitality platform brief
Get the hospitality platform brief by email.
Three-audience dashboard, brand-reputation audit, key-card overlay, regional storage and GDPR workflows - the full brief for group ops and IT leads. PDF, in your inbox before you go.
No sales call; your email stays with us. We route serious enquiries through accredited local TetherX installers.
How TetherX stands out for hotels
One platform from the lobby to the back corridor - for a single hotel or a global group.
One platform, one bill
Video, access control and intruder alerts on one dashboard, one app, one bill - not three systems from three vendors.
Records through any outage
The TetherBox records full-rate on-site. A guest-WiFi or property-broadband drop never loses footage - it syncs when the link returns.
Your retention, full 4K
Set retention per camera at full 4K - claim-defence windows on lobbies and corridors, short elsewhere. No pricing-band retention cap.
Keep your own ARC
Connect your existing monitoring station - Immix, Sentinel, CONXTD, MASterMind, Bold Patriot Manitou, Stages and others. Any ARC software can connect via a generic link - no special integration required. No forced SOC switch.
Built in the UK and Australia
Built in the UK and Australia. Local representatives in Canada and India. EU, North America and APAC supported. Your data stays in your region (UK, AU, CA, IN, EU, NA, APAC).
Cameras off the guest network
Cameras (including Hikvision and Dahua) sit behind the TetherBox, off the guest WiFi and off the public Internet - phase NDAA-compliant replacement on your budget cycle. NDAA-ready options include Hanwha Vision, Axis, Avigilon, Pelco, Bosch.
Protect guests and your brand
The liability evidence and deterrence tools hospitality groups rely on.
Slip-and-fall & liability defence
Retained, time-stamped, tamper-evident footage of lobbies, corridors and pool or spa areas defends fraudulent guest-injury and public-liability claims - share a signed clip with your insurer in seconds.
Audio talk-down, built in
Live or recorded talk-down is built into the TetherBox and works with Axis, Zenitel, Bosch, 2N, Algo and Barix speakers - deter loiterers in car parks and back-of-house after hours.
What hotel groups ask before they switch
Duty managers waiting on the night porter to burn footage to a USB stick?
Pull the clip on a phone, share by signed link with the claims handler in seconds.
A TetherX-accredited local installer scopes the group estate and quotes one project price.
Ready to scope your group?
Tell us roughly how many properties and cameras you have. We route your enquiry direct to a TetherX-accredited installer who deploys on hospitality estates - no central sales call.
We reply by email, usually within one business day.
