TetherX for Retail
Find and share incident footage across your stores.
Review a reported theft, customer dispute or delivery incident in one Cloud VMS. Search compatible existing cameras and give store managers and regional teams access to the sites they need.
From one shop to a national chain - same dashboard, same price logic.
Review footage alongside supported alarm and access events.
Quoted, fitted and supported by a TetherX-accredited installer who knows retail.
Accreditations across the TetherX installer network
TetherX partners hold the accreditations security-procurement buyers and insurers filter on. Coverage varies by partner.
Counts reflect partners currently in the TetherX directory holding each accreditation.
From a reported incident to the relevant footage.
Example: a store manager reports a checkout dispute. The loss-prevention team uses the location and time to find the footage and share it with an authorised colleague.
Information to gather
- Store - Confirm which store reported the incident.
- Time - Note the reported date and approximate time.
- Place - Identify the checkout or area to review.
- Context - Ask which details matter to the investigation.
- Sharing - Agree who is authorised to receive the clip.
Review in TetherX
- Open - Select the store from your account.
- Find - Open the camera at the reported time.
- Review - Check footage before and after the incident.
- Share - Send the relevant clip to an authorised colleague.
- Audit - Review the recorded access and export history.
Use a representative incident in the demo to assess the search, sharing and audit workflow.
Every checkout, every store, on one screen.
Arrange a custom layout that makes sense to the people watching - every till in a region, every back door, every loading bay. The view persists per user. Loss prevention sees tills; the head of estate sees doors; the franchisee sees their five stores.
- Drag-and-drop layouts saved per user, per role.
- Cycle layouts on a wall display in the LP office.
- Same view on the phone for the area manager out on the road.
Layout - Checkouts / region NW
6 liveIllustrative layout. Open the relevant camera to review its footage.
Sensors, audio and alerts that protect more than the till.
Modern retail does not break in. It overheats, leaks, props open or walks out the front door politely. TetherX puts the sensors, audio and AI on the same dashboard as the cameras - so the alert lands with the same person who already runs the chain.
Environmental sensors
Compatible temperature, humidity and water-leak sensors on every site - the chiller, the back-of-house freezer, the storage cupboard. Catch the failed compressor before Monday's stock loss, not after.
Shipment & delivery alerts
Get an alert the moment the delivery van arrives, the back gate opens or a pallet is dropped. ANPR catches repeat delivery drivers and unexpected vehicles on the loading bay.
Audio talk-down
Operator-led audio challenge through compatible camera speakers ends most after-hours intrusions before a guard rolls. Live or recorded - "this is a monitored store, please leave the premises".
Customer-cluster heatmaps Coming soon
See where customers cluster, which aisles they walk past and which displays earn the dwell. Use it to lay out a flagship - or close a poor-performing aisle on evidence, not gut.
Employee-experience access
Integrate cameras with leading access-control providers. Employee phone or badge unlocks the stockroom; the camera records the moment of access. Revoke a leaver in one click across the chain.
Camera tamper alerts
Notification when a camera is covered, repositioned, sprayed or unplugged. The covering of evidence becomes the evidence.
Incident review for retail teams
Built around the workflows loss prevention, store ops and IT actually use. Loss prevention sees the till; the store manager sees the back door; head office sees the whole chain.
Every Store, Every Region, One Dashboard
Group stores by region, brand, district manager or franchisee. Map view colour-codes camera health, alarm state and access events live. Two clicks to a single till; one click back to the whole chain. No VPN, no "drive to the store to check the recorder".
- Map + list view across every store, colour-coded by health and alarm state
- Role-based access per region, brand or franchisee - your structure, your rules
- Native iOS / Android apps for area managers - same view, on the move
Find The Footage Behind A Reported Incident
Choose the store, camera and reported time. Review footage before and after the incident, then share the relevant clip with an authorised colleague.
- Search the camera at the reported date and time
- Share footage for a customer dispute with the authorised team
- Review the audit record of footage access and exports
AI Search Across The Chain
On-device AI classifies people and vehicles so a fox crossing the loading bay does not wake the duty manager. Search the whole chain by object class, activity and time - every vehicle at the back door on Saturdays last month - and get the clips back in seconds.
- Person, vehicle and animal detection on every supported camera
- Audio analytics across 63 sound classes - glass-break, shouting, alarm tones
- AI search across the chain - filter by object class, activity and time
Keep The Cameras Already On The Wall
TetherX is open by design. The TetherBox bridge supports 1,000+ integrations and any ONVIF device, so the cameras already in your stores keep working. No rip-and-replace, no capital write-off, no asset register to redo. Choose cloud backup and supported analytics for the cameras that need them.
- Works with the cameras already fitted - 1,000+ integrations and ONVIF
- TetherBox bridge installs in 15 min per store
- Health monitoring per camera, per disk, per store - find faults before the area manager does
The cybersecurity, storage and patching story for a chain.
Loss prevention signs off the till workflow. IT signs off everything else. The questions are always the same: where does the footage live, who patches it, and what happens when a store loses broadband. The block below is the answer.
Bank-level cybersecurity
ISO 27001 and SOC 2 certified cloud infrastructure. AES-256 encryption at rest, TLS 1.2+ in transit. Outbound-only VPN from every TetherBox - no inbound ports on the store network, no camera exposed to the open Internet.
Local-first plus cloud
The TetherBox records locally in every store, so a broadband outage never costs you footage. Critical clips and events sync to the regional cloud for off-site disaster recovery. In-region storage, chosen per site.
No per-store site visits
Platform features and security patches roll out to every TetherBox automatically. No engineer in a van to update a store, no per-camera firmware run, no Saturday-night maintenance window. Retention, resolution and AI analytics change from the dashboard, applied across the chain.
Audit-ready evidence
Every view, export and share is logged with the user, the time and the clip. SHA-1 tamper-evident hashes on exports. PCI DSS and SOC 2, ISO 27001 and HIPAA-ready controls alignment built in - the audit trail finance and legal need, without a spreadsheet.
99.9% cloud uptime SLA. Storage regions: UK, Europe, North America, Australia & India. Supported by 1,000+ integrations with Paxton Net2 access and supported intruder panels.
Floor, fitting rooms, tills - on one screen.
Whole-estate shrinkage and footfall audit.
Retail platform brief
Get the retail platform brief by email.
How your teams find footage, review camera health and manage access across stores. PDF, in your inbox before you go.
No sales call; your details stay with us. We route serious enquiries through accredited local TetherX installers.
How TetherX stands out for retail
Multi-site loss prevention on one platform - region managers see their stores, head office sees them all.
One platform, one bill
Review video and supported alarm and access events from one account. Your installer quotes the services each store needs.
Records through internet outages
The TetherBox records full-rate on-site. A store-broadband drop never loses loss-prevention footage - it syncs when the link returns.
Your retention, full 4K
Set retention per camera at full 4K - long ORC evidentiary windows on tills and entrances, short elsewhere, with selective cloud to control chain cost.
Keep your own ARC
Connect your existing monitoring station - Immix, Sentinel, CONXTD, MASterMind, Bold Manitou, Stages, CHeKT and others. Any ARC software can connect via a generic link - no special integration required. No forced SOC switch.
Built in the UK and Australia
Built in the UK and Australia. Local representatives in Canada and India. EU, North America and APAC supported. Your data stays in your region (UK, AU, CA, IN, EU, NA, APAC).
Ringfence legacy cameras
Existing store cameras (including Hikvision and Dahua) stay reachable behind the TetherBox, off the public Internet - phase NDAA-compliant replacement on your budget cycle. NDAA-ready options include Hanwha Vision, Axis, Avigilon, Pelco, Bosch.
Integrations and compliance for retail
The loss-prevention integrations and claim-defence evidence multi-site retail asks for.
Till-system integration
Contact us to scope your till-system integration. Send the system name and the transaction workflow you need. EPOS integration is not a built-in feature.
Slip-and-fall claim defence
Retained, time-stamped, tamper-evident footage defends fraudulent injury and liability claims - share a signed clip with your insurer in seconds.
Car-park ANPR
Camera-native plate reading plus ZatPark, ParkingEye and Unity5 integration.
Face matching Beta
Match known offenders or VIPs against a watchlist - available through integrated equipment, with native TetherBox edge matching in testing.
Audio talk-down, built in
Live or recorded talk-down built into the TetherBox, working with Axis, Zenitel, Bosch, 2N, Algo and Barix speakers.
Audio analytics for the shop floor
Glass-break, aggressive-tone, scream and smoke-alarm detection on audio-capable cameras - 63 sound classes in total. Flag a smashed display case or a raised voice at the counter on the same timeline as the camera, so LP and the store manager see the event the moment it happens, not on the next morning's review.
What retail teams ask before they switch
LP team driving store-to-store with a USB stick to pull a clip?
The void, the footage and the audit trail in the same click - on a phone, on a Monday.
A TetherX-accredited local installer scopes your stores and quotes one project price.
Ready to scope your stores?
Tell us roughly how many stores, tills and cameras you have. We route your enquiry direct to a TetherX-accredited installer who fits retail - no central sales call.
We reply by email, usually within within 1 business day.
