99.9%
Uptime SLA
4 hours
Support response SLA*
Same day
Typical go-live
Over the air
Platform updates

* Support response SLA shown applies for Gold-tier partners, during business hours (UK & Australia). Other partner tiers have longer response windows.

WHO YOU CALL FIRST

Who supports what

TetherX is sold, installed and supported through partners. That shapes who you call - and means the person who picks up already knows your site.

If you run the building

Your TetherX partner is your first line of support. They specified the system, installed it, and are local - so they know your site, not just your account number.

No integrator yet? Pick an installer from our partner directory - or we can train and onboard the integrator you already trust on TetherX.

Find a TetherX Partner

If you install TetherX

You deal with TetherX directly - a named technical contact in your region, and escalation straight to the engineers who build the platform.

Getting started is quick: we run remote training sessions over video to onboard your team, and onboarding finishes with you a registered TetherX partner, listed on our partners page.

Become a Partner
A CLEAR ONBOARDING ROADMAP

Your First 30 Days

No procurement, no lead times. Here is what going live with TetherX actually looks like.

Day 1
Connected and live

Your partner installs the TetherBox Bridge - on a TetherBox or a server you already run - points it at your existing cameras, and the system records the same day.

Week 1
Tuned to your site

Recording schedules, alerts and user access set up around how your site works. Health monitoring starts watching every camera and TetherBox.

Weeks 2-3
Your team, confident

Walkthroughs for the people who use it daily - finding footage on the timeline, exporting evidence, managing users.

Day 30
Review and handover

An in-platform check-in message makes sure everything is recording as expected. From here, updates arrive over the air automatically - no truck roll.

A TetherX support engineer at work

Support That Answers

Support is only worth anything if it is fast, informed and reachable.

A named contact, not a queue*

A named technical contact in your region who knows the platform and knows your account - no re-explaining yourself to a new agent each time.

UK and Australia hours

Support cover across UK and Australian business hours, so a question raised in Australian hours is not waiting for London to wake up.

Straight to the builders

Hard problems escalate to the engineers who build TetherX, not a separate outsourced tier.

* A named technical contact comes with Level 3 (Premium / Platinum-tier) support - your accredited partner can include it in the quote.

RELIABILITY BY DESIGN

Built to stay up

The best support call is the one that never has to happen.

99.9% uptime SLA

An availability commitment you can put in front of your own stakeholders.

Health monitoring

Every camera and TetherBox checked continuously, so a silent failure is caught early.

Why this matters
Local-first recording

The TetherBox records on site first. A broadband outage never opens a gap in your footage.

How TetherX is built
Updates over the air

Security fixes and features continuously. A decade-old TetherBox runs the latest software.

A Focused Team, On Purpose

TetherX is built and run by a small, senior team - deliberately. The person who answers your support request is not three tiers removed from the platform. They help build it.

You get direct access and fast decisions - no switchboard, no script. The people who know the answer.

COMMON QUESTIONS

What integrators ask before signing up

Built from the questions our channel team actually gets on first calls.

Going live on a first site is an afternoon. The TetherBox bridge installs in 5 min on your customer's existing server or a dedicated unit, points at existing cameras over ONVIF or native drivers, and the system is recording the same day. The four-week roadmap above covers tuning, training and handover so the customer team is confident before the install engineer walks off site.

Yes, and it is included. Engineer certification is run over video sessions, self-paced material and a live Q&A with a TetherX engineer. Two seats are included with partner sign-up. Most engineers complete the first install certification in well under a day, and we will sit in on the first job remotely if you want a second pair of eyes.

Onboarding partners get a 4 hours support response SLA during the first 90 days. Beyond that, response windows vary by partner tier - Gold partners keep the four-hour SLA, lower tiers move to longer response windows. The platform itself runs on a 99.9% uptime SLA, which you can put in front of your own stakeholders.

Yes. Every partner is assigned a named technical contact in your region - the person you onboard with stays the person who supports you afterwards, with escalation straight to the engineers who build the platform. No AE rotation, no re-explaining yourself to a new agent each time.

Remote screen-share with our engineering team is available during UK and Australian business hours, so an awkward camera, an unusual NVR or a fiddly network setup does not strand you on the customer's roof. Most stuck-installs are resolved inside an hour.

Updates ship over the air. A decade-old TetherBox runs the latest software automatically - no truck roll, no firmware run on the customer site, no end-of-life clock on the hardware you fitted. We give partners a heads-up before any release that meaningfully changes a workflow.
SECURITY INTEGRATORS

Like the look of how this is run?

See the partner programme tiers, the margin model and the channel-safe onboarding pack. Or open a partner account and we will book your kickoff.

See partner programme tiers Open a partner account

See How Fast This Moves

Fifteen minutes with the platform shows you exactly how onboarding and support work in practice.

Book a Demo Talk to Us
Sold, installed and supported through TetherX partners.