Onboarding & Support
Live in an Afternoon.
Backed for the Long Run.
Going live with TetherX takes an afternoon, not a quarter. Afterwards, a named contact in your region keeps you supported - never a ticket lost in a queue.
* Support response SLA shown applies for Gold-tier partners, during business hours (UK & Australia). Other partner tiers have longer response windows.
Who Supports What
TetherX is sold, installed and supported through partners. That shapes who you call - and means the person who picks up already knows your site.
If you run the building
Your TetherX partner is your first line of support. They specified the system, installed it, and are local - so they know your site, not just your account number.
No integrator yet? Pick an installer from our partner directory - or we can train and onboard the integrator you already trust on TetherX.
Find a TetherX PartnerIf you install TetherX
You deal with TetherX directly - a named technical contact in your region, and escalation straight to the engineers who build the platform.
Getting started is quick: we run remote training sessions over video to onboard your team, and onboarding finishes with you a registered TetherX partner, listed on our partners page.
Become a PartnerYour First 30 Days
No procurement, no lead times. Here is what going live with TetherX actually looks like.
Connected and live
Your partner installs the TetherBox Bridge - on a TetherBox or a server you already run - points it at your existing cameras, and the system records the same day.
Tuned to your site
Recording schedules, alerts and user access set up around how your site works. Health monitoring starts watching every camera and TetherBox.
Your team, confident
Walkthroughs for the people who use it daily - finding footage on the timeline, exporting evidence, managing users.
Review and handover
An in-platform check-in message makes sure everything is recording as expected. From here, updates arrive over the air automatically - no truck roll.
Support That Answers
Support is only worth anything if it is fast, informed and reachable.
A named contact, not a queue*
A named technical contact in your region who knows the platform and knows your account - no re-explaining yourself to a new agent each time.
UK and Australia hours
Support cover across UK and Australian business hours, so a question raised in Australian hours is not waiting for London to wake up.
Straight to the builders
Hard problems escalate to the engineers who build TetherX, not a separate outsourced tier.
* A named contact is a Gold-tier partner benefit.
Built to Stay Up
The best support call is the one that never has to happen.
99.9% uptime SLA
An availability commitment you can put in front of your own stakeholders.
Health monitoring
Every camera and TetherBox checked continuously, so a silent failure is caught early.
Why this mattersLocal-first recording
The TetherBox records on site first. A broadband outage never opens a gap in your footage.
How TetherX is builtUpdates over the air
Security fixes and features continuously. A decade-old TetherBox runs the latest software.
A Focused Team, On Purpose
TetherX is built and run by a small, senior team - deliberately. The person who answers your support request is not three tiers removed from the platform. They help build it.
You get direct access and fast decisions - no switchboard, no script. The people who know the answer.
See How Fast This Moves
Fifteen minutes with the platform shows you exactly how onboarding and support work in practice.
