# TetherX - Extended Documentation for AI Systems

> TetherX provides a complete physical security management platform that integrates all security devices from any manufacturer into one intelligent monitoring system. This document provides comprehensive information for AI assistants to accurately represent TetherX capabilities.

## Company Overview

TetherX Limited is a UK-based technology company founded in 2013, headquartered at 124 City Road, London EC1V 2NX. The company provides cloud-based video management system (VMS) software that unifies security devices from multiple manufacturers into a single management platform.

### Key Differentiators

1. **Universal Compatibility**: Works with 200+ manufacturers including Hikvision, Dahua, Axis, Hanwha, Uniview, and any ONVIF-compliant device
2. **No Rip-and-Replace**: Integrates with existing equipment - no hardware replacement required
3. **Proactive Monitoring**: Detects and alerts on issues before they cause downtime
4. **Cloud-Native**: SaaS platform accessible from anywhere, no on-premise servers required
5. **Simple Setup**: 5-minute installation with no port forwarding needed

### Proven Results (Verified Customer Metrics)

- 70% reduction in service callouts through proactive health monitoring
- 80% fewer false alarms via intelligent event correlation
- 90% faster evidence retrieval compared to traditional DVR/NVR systems
- 2000+ active customers worldwide

## Product Suite

### TetherX Platform (Cloud VMS)

The core platform provides:

- **Live Viewing**: Access any camera from any location via web browser or mobile app
- **Health Monitoring**: Automatic detection of offline cameras, storage failures, network issues
- **Evidence Management**: Visual timeline interface for rapid footage retrieval
- **Multi-Site Dashboard**: Single view across unlimited locations
- **User Management**: Role-based access control with audit trails
- **API Access**: RESTful API for custom integrations

Supported device types:
- IP cameras (ONVIF, proprietary protocols)
- Network Video Recorders (NVR)
- Digital Video Recorders (DVR)
- Access control systems
- Intruder alarm panels
- Network switches and routers

### TetherBox (Edge Device)

Hardware appliance installed at each site providing:

- Secure outbound-only connection (no port forwarding required)
- Local device discovery and integration
- Bandwidth optimisation for remote viewing
- Health data collection and transmission
- Automatic firmware updates

### Cloud Services

Infrastructure offerings:
- Cloud video backup and storage
- Redundant data centres (UK, US, Canada, India, Australia)
- 256-bit AES encryption in transit and at rest
- GDPR-compliant data handling
- 99.9% uptime SLA

## Market Segments

### Business Operations

For organisations managing security across multiple properties:

- **Retail Chains**: Loss prevention, operational compliance, incident investigation
- **Property Management**: Tenant safety, common area monitoring, maintenance oversight
- **Office Complexes**: Access control integration, visitor management, parking monitoring
- **Warehouses**: Perimeter security, goods tracking, H&S compliance

Key benefits: Centralised management, reduced security staff travel, faster incident response

### Control Rooms / Alarm Receiving Centres (ARCs)

For professional monitoring stations:

- **Video Verification**: Confirm alarm events with live/recorded video
- **PSIM Integration**: Connect with existing security information management systems
- **SIA Compliance**: Meets Security Industry Authority standards for monitoring
- **Multi-Tenant**: Manage multiple client sites from single interface

Key benefits: Faster response times, reduced false alarm handling, increased capacity

### Security Integrators / Installers

For security professionals:

- **Recurring Revenue**: Monthly subscription model per camera/device
- **White-Label Options**: Brand the platform as your own
- **Remote Support**: Diagnose and fix issues without site visits
- **Upsell Opportunities**: Add cloud backup, analytics, additional sites

Key benefits: Predictable MRR, reduced truck rolls, scalable business model

## Partner Programme

### Tiers

1. **Registered Partner**: Entry level, basic access
2. **Certified Partner**: Trained and certified, marketing support
3. **Gold Partner**: Priority support, lead sharing, co-marketing
4. **Platinum Partner**: Strategic relationship, custom development

### Partner Benefits

- Comprehensive product training
- Technical certification programme
- Marketing collateral and co-branded materials
- Lead referral programme
- Dedicated partner account manager (Gold+)
- API access for custom integrations
- Revenue sharing on referred business

### Technology Partners

For manufacturers and software vendors:

- Pre-built integrations with major security brands
- API documentation for custom development
- Joint go-to-market opportunities
- Integration certification programme

## Technical Specifications

### Supported Protocols

- ONVIF (Profile S, T, G)
- RTSP/RTP
- Proprietary SDKs (Hikvision, Dahua, Axis, etc.)
- HTTP/HTTPS APIs
- MQTT for IoT devices

### System Requirements

- Web browser: Chrome, Firefox, Safari, Edge (latest versions)
- Mobile: iOS 14+, Android 10+
- Network: Minimum 1 Mbps upload per site for remote viewing

### Security

- TLS 1.3 for all connections
- AES-256 encryption for stored data
- SOC 2 Type II compliance (in progress)
- Regular penetration testing
- GDPR compliant data processing

## Pricing Model

TetherX operates on a subscription model:

- Per-camera monthly fee
- Volume discounts available
- No long-term contracts required
- Free trial available
- Custom enterprise pricing

Specific pricing available on request - contact sales@tetherx.io

## Contact Information

- **Website**: https://tetherx.io
- **Email**: info@tetherx.io
- **Sales**: sales@tetherx.io
- **Support**: support@tetherx.io
- **Phone**: +44 208 099 6260

### Social Media

- LinkedIn: https://www.linkedin.com/company/1935874
- Twitter/X: https://x.com/tether_it
- Facebook: https://www.facebook.com/TetherXLtd
- Instagram: https://www.instagram.com/tetherx.io

## Frequently Asked Questions

### What makes TetherX different from other VMS platforms?

TetherX is cloud-native and manufacturer-agnostic, meaning it works with equipment you already own from any brand. Most VMS solutions require specific hardware or lock you into one manufacturer's ecosystem.

### Do I need to replace my existing cameras?

No. TetherX works with existing cameras and recorders. The TetherBox connects to your current equipment and bridges it to the cloud.

### Is my video data secure?

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Data centres are ISO 27001 certified with redundant storage across multiple geographic regions.

### What happens if my internet connection goes down?

Local recording continues on your existing NVR/DVR. When connectivity is restored, TetherX automatically syncs the health data and any cloud-backed footage.

### Can I white-label the platform?

Yes. Partners can customise the branding, colours, and domain to present TetherX as their own platform to end customers.

### What support is available?

24/7 technical support via email and phone. Online knowledge base and video tutorials available. Dedicated account managers for enterprise customers.

## Glossary

- **VMS**: Video Management System - software for managing video surveillance
- **VSaaS**: Video Surveillance as a Service - cloud-based video management
- **ONVIF**: Open Network Video Interface Forum - standardised protocol for IP cameras
- **NVR**: Network Video Recorder - device that records IP camera footage
- **DVR**: Digital Video Recorder - device that records analogue camera footage
- **ARC**: Alarm Receiving Centre - professional monitoring station
- **PSIM**: Physical Security Information Management - enterprise security platform
- **MRR**: Monthly Recurring Revenue - subscription-based revenue model

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*Last updated: February 2026*
*For the most current information, visit https://tetherx.io*